This week on The Lebenthal Report we welcome Keynote Speaker and Author, Brittany Hodak. Brittany Hodak is an award-winning marketing expert and customer experience speaker. She holds a master’s degree in marketing and is the author of Creating Superfans. Over the years, she oversaw multi-million-dollar and award-winning campaigns for Johnson & Johnson, A&E Television and LG.
Michael, Dominick and Brittany discuss how to build a community of loyal customers. They explore why customer retention is so vital to business success, and she shares tried-and-true strategies for keeping your customers engaged and loyal. They look at the importance of building personal connections with your customers and clients, providing excellent customer service, and creating a positive user experience.
You’ll be a superfan of this episode- Now available on Voiceamerica.com, YouTube, Apple Podcasts and Spotify!